369 West Street N., Orillia, ON L3V 5E5
Phone: (705) 326-4351

Great Smiles are by Choice
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Community / News

Letter to Our Patients

June 2020

Dear Patients,
We are happy to announce that we are finalizing preparations for the reopening of Dentistry on West. In keeping with guidelines from Public Health Ontario, the Royal College of Dental Surgeons of Ontario and the College of Dental Hygienists of Ontario, we are preparing to see our patients as soon as possible. We are focusing on gradually expanding clinical services while minimizing the risk of transmission through infection control, office upgrades and protocols, and physical distancing principles.
Here’s what we are doing:
Extending in-person appointments beyond emergency/urgent services. This includes but is not limited to fillings, extractions, root-canal therapy, crown and bridge, and cosmetic dentistry. This will begin on June 22/2020. We are hoping to add routine examinations and cleanings in early July.
Pre-appointment telephone screening – Please call for appointments – we need to screen you before scheduling an appointment. Walk-ins are not permitted.
Managing risk through COVID-19 risk assessment – This will be implemented with staff and providers as well as before each visit with patients.
Additional Personal Protective Equipment (PPE) – Staff may be dressed differently, and we might look a little scary. Some of us will be wearing additional personal protective equipment such as masks, face shields, and gowns for certain procedures.
Implementing a universal mask policy for all in-person appointments. Patients are required to bring their own mask or face covering when they come to the office.
Limiting the number of people entering the office.
Limiting capacity in the waiting room and other office spaces to facilitate physical distancing.
Rigorously cleaning and disinfecting clinical and public spaces.
Installing physical barriers in some areas of our office.
Added portable HEPA air purifiers throughout the office to filter 99.97% of microscopic airborne particles (germs, allergens, and odours) after procedures generating significant aerosol.
We need your help to expand our services in a safe way. Here’s what we need you to do:
We ask that you delay booking an appointment if you have COVID-19 symptoms or think you may have been exposed. To avoid disappointing surprises, we encourage you to complete the self assessment tool and visit the Orillia Soldier’s Memorial Hospital assessment centre to arrange for a COVID-19 test if necessary.
Please use the bathroom before coming to the office.
Wear a mask or other face-covering to your scheduled appointment. If you forget to bring your own mask or face-covering, one will be provided.
Attend for your appointment alone. If required, you may be accompanied by ONE caregiver (for elderly or disabled) or parent (for minors).
Please wait outside until we bring you in.
Comply with pre-visit COVID-19 screening. Work with our staff and Public Health screening guidelines to keep everyone safe. You will receive instructions when your appointment is confirmed.
Clean your hands upon arrival and departure.
Follow signs and direction from our staff regarding room capacity and physical distancing. Unfortunately, now is not the best time for hugs or handshakes even though we miss you.
Contact free payment (debit, credit) is preferred to avoid having to handle cash.
Due to the increased PPE needs, we are increasing fees by $10-15 for some procedures starting June 22.
Any previously booked appointments (booked before COVID 19) up to July 3/2020 are considered cancelled.
Please call us regarding missed or upcoming appointments between March 16 and July 3 to reschedule them. We will be in touch regarding appointments from July 6 onwards.
Bring an updated medication list if you have one.
Provide us with your email and mobile phone numbers so it is easier for us to reach you.
Don’t hesitate to call us with a dental concern. We can arrange phone appointments to address a concern that may not warrant a trip to the office. Or for patients that are physically unable to attend the office, or are worried about going out.
We ask for your patience and understanding during this transition. We will be starting to offer routine care again; however, there may be some wait time before you can be scheduled due to the backlog of appointments.
If your appointment was postponed due to the office closure or if you had previously called the office for emergency, urgent, or non-urgent care, we will be in touch shortly to schedule you for your next appointment.
We look forward to seeing you soon.
Your Dental team at Dentistry on West

At Dentistry on West we feel that is important to support our local community and charitable organizations.

Each year we host a variety of events:

  • Annual Thanksgiving Food Drive
  • Christmas Food and Toy Drive

We support a wide range of organizations throughout the year. In the past, we have proudly supported:

  • The Heart And Stroke Foundation
  • The Canadian Cancer Society
  • LAX for the Cure (lacrosse)
  • Relay for Life
  • Couchiching Jubilee House
  • Orillia Figure Skating Club
  • Orillia Minor Hockey “The Mighty Molars”
  • Orillia Youth Basketball “Orillia Lakers”
  • Orillia Curling Club

We recognize that everyone, at one time or another might need a helping hand. We have been able to make financial contributions to friends and patients of Dentistry on West who are going through illness or experiencing loss. Our staff takes great pride in the personal and individual contributions that we have been able to help with.



We would like to send out a big thank you for choosing us as the favorite Dental Practice for 2018 Reader’s Choice Awards. Our success is greatly attributed to our loyal patients. We wouldn’t be who we are without you. Thank you for your continued support.

WELCOME Dr. Frank Vreugdenhil

Dr. Frank Vreugdenhil recently joined us here at Dentistry On West to practice general dentistry. Frank has been practicing general dentistry in Ontario for nearly 15 years. We are very pleased to introduce him to our patients and we are certain that you be happy to meet him.

WELCOME Shawna and Jackie

Our team continues to grow; we are pleased to welcome Shawna, a Dental Assistant graduate from Georgian College. Shawna has a pleasant caring nature and a passion for dentistry. Jackie, who also recently joined our team, is a Dental Assistant graduate with 30 years of experience!  We are sure that you will find Jackie to be warm, friendly, and happy to provide you with exceptional dental services.


We are looking forward to getting our Annual Newsletter out to our patients in early Fall. Be sure to watch for it in the mail. We work as a team to keep the content interesting, informative, and up to date.


Recently, guidelines have changed regarding antibiotic prophylaxis after having joint replacements. They may not be required in many cases. If you are planning to have, or have had a recent  joint replacement(two years or less) , please consult with your surgeon. We  have a form available which you are welcome to take to your surgeons office, or we would be happy to forward it on your behalf.


Dentistry On West is a proud sponsor of the Orillia Youth Basketball Association, the Orillia Curling Club, and the Orillia Minor Hockey Association (Mighty Molars).


In December 2018 we all enjoyed a wonderful day in Toronto to celebrate the holiday season. Dr. Chu treated us all to a matinee at the Royal Alexander, followed by a fabulous dinner.

We are always grateful to have the opportunity to attend the Ontario Dental Association Spring Meeting. The  Dental Association Spring Meeting is held each year. It is a great event for our staff  to attend continuing education courses and to check out the latest advances in our field. Some of our staff will also be attending the Hygiene Convention this year.


We are  happy to offer Mini-Implants. If you have been having trouble with the fit and stability of your dentures, these may change your life. Please ask us about them at your next visit.


We continue to work with Dr. Brian Kumer and Dr. Stephen Ing. Our patients appreciate that we are able to take care of their wisdom teeth and provide sedation in the comfort of our office.

 Palummierri Denture Clinic

We would like to congratulate Massimo on his recent move to 280 Mississaga Street West. Mass began practicing at his new location in January 2017.  He can still be reached at 705.327.0366. We continue to work with Massimo to ensure our patients denture needs are addressed.


Finally, thank you all for allowing us to take care of your oral health care needs. It is your support and patronage that helps makes us what we are. Your kind referrals are also very much appreciated.

COVID-19: Information about appointments & visitsCLICK HERE